Frequently Asked Questions

As a 100% online Indigenous-owned business, we eliminate traditional retail overhead to offer you premium products at unbeatable prices. We carry only authentic products including Flavour Beast G2, STLTH Loop 70K MAX, Kraze Luna, and more, all backed by our satisfaction guarantee.

Yes, absolutely! We source all products directly from authorized distributors. Every Elfbar GH20K, Dripin device, and Z-Colours Pod we sell is 100% authentic. We never deal with counterfeit products and provide authentication verification upon request.

You must contact us within 48 hours of receiving your order for any issues including:

• Damage during transit
• Wrong item received
• Missing items
• Defective products
• Any other concerns

Email customerservice@42cloudz.ca immediately - after 48 hours, we cannot process returns or warranty claims.

If your package arrives damaged: Damage in transit is one of the accepted reasons for replacement. We'll work with you to resolve the issue quickly, but you must report it within the 48-hour window.

If you receive the wrong item:

• Do not open the product - keep it sealed in original packaging
• Contact us within 48 hours at customerservice@42cloudz.ca
• Include your order number and photos of what you received
• We'll arrange for correction once verified

Wrong items sent are eligible for exchange within the 48-hour contact window. Remember: opened products cannot be returned, so verify your order before opening any items.

The actual duration depends on your usage frequency, puff duration, and storage conditions.

The STLTH Loop 70K MAX revolutionizes the disposable vape market with:

• Industry-leading 70,000 puff capacity - the highest available
• Advanced mesh coil technology for consistent flavor
• Smart battery management system
• Premium e-liquid formulation that maintains taste quality
• Ergonomic design with comfortable mouthpiece

This makes it perfect for users who want maximum value and minimal device changes.

Kraze Luna is the premium line featuring:

• Enhanced flavor profiles with smoother throat hit
• Upgraded battery capacity for longer usage
• Sleek, modern design with metallic finish
• Improved airflow system for better vapor production
• Exclusive Luna flavors not available in regular Kraze line

The Gcroe GT40000 delivers approximately 40,000 puffs, making it one of the longest-lasting disposables in our collection. Features include: Note: Like all disposables, this product is sold "as is" - check product description for any warranty coverage.

Z-Colours Pods come in a vibrant range of flavors, each color-coded for easy identification:

• Blue Series: Ice mint, Blue raspberry, Ocean breeze
• Red Series: Strawberry, Cherry, Watermelon
• Green Series: Apple, Kiwi, Cucumber mint
• Purple Series: Grape, Mixed berry, Passion fruit
• Yellow Series: Mango, Pineapple, Banana ice

All Z-Colours Pods are compatible with standard pod systems and feature leak-resistant design.

No, e-liquids cannot be returned or exchanged due to their consumable nature. This policy includes:

• All e-liquid bottles (opened or unopened)
• Pre-filled pods
• Disposable devices with e-liquid

E-liquids are sold "as is" with no warranty. Please carefully review flavor descriptions and nicotine strengths before ordering. If you receive the wrong product, contact us within 48 hours at customerservice@42cloudz.ca.

To maximize your Flavour Beast Max disposable lifespan:

• Storage: Keep at room temperature, away from direct sunlight
• Charging: Use the provided USB-C cable, charge when LED indicates low battery
• Usage: Take moderate puffs (3-4 seconds) to prevent overheating
• Cleaning: Wipe mouthpiece regularly with a clean, dry cloth
• Avoid: Extreme temperatures, dropping, or submerging in liquids

Reduced vapor production from your Elfbar GH20K can be due to:

• Low battery: Charge your device fully using USB-C
• E-liquid depletion: Check the display for remaining puffs
• Blocked airflow: Clean the airflow holes gently
• Cold temperature: Warm the device in your hands before use
• Chain vaping: Allow 30 seconds between puffs to prevent coil overheating

If issues persist, contact our support team for assistance.

No, Dripin devices and all disposables cannot be refilled. These are single-use products designed for convenience. Important points:

• Disposables are sold "as is" with no warranty
• Cannot be returned once opened
• Attempting to refill voids any potential claims
• May cause safety hazards or device damage

When your device is depleted, please recycle it responsibly according to local regulations and purchase a new one. We offer competitive prices to make replacements affordable!

When purchasing from 42Cloudz, please understand:

• Personal use only: Products are for your recreational use only
• No third-party sharing: Don't resell, donate, or lend products
• Use at your own risk: All products are to be used at your own risk
• Age restricted: Must be of legal vaping age in your province
• Follow instructions: Failure to follow proper usage instructions voids any potential claims

By purchasing, you acknowledge these terms and release 42Cloudz from liability related to product use. Failure to acknowledge these terms is a violation of our policies.

We pride ourselves on fast shipping across Canada:

• Processing: Orders placed before 2 PM EST ship same day
• Major cities (Toronto, Vancouver, Montreal): 1-2 business days
• Other urban areas: 2-3 business days
• Rural areas: 3-5 business days
• Free shipping: On orders over $80

All orders include tracking information sent to your email.

Note: For returns or warranty claims, customers are responsible for return shipping costs.

Currently, we only ship within Canada due to international regulations on vape products. We're working on expanding our shipping areas in the future. Sign up for our newsletter to be notified when international shipping becomes available!

Important: Orders returned due to failed collection or refused delivery will incur: Please ensure someone is available to receive your order or arrange for pickup if you miss delivery. Contact us immediately if you need to change delivery arrangements.

Our return policy is designed to be fair while complying with health regulations: Cannot be returned:

• Opened products
• Leaking coils
• E-liquids
• Disposables (including Flavour Beast, STLTH Loop, Elfbar)
• Damaged/broken items
• Final Sale items (clearly marked in description)

Important: Orders returned due to failed collection will incur a 45% restocking fee plus shipping costs.

Most products on our site are sold "as is" without warranty. This includes all e-liquids and most disposables. If a product qualifies for warranty, it will be clearly stated in the product description.

Warranty COVERS:

• Charging port issues (device won't charge properly)
• Button sticking or malfunction
• LED screen issues (faded or not powering on)
• Battery registration problems
• Chip malfunctions (improper ohm reading)
• Device not firing correctly

Warranty does NOT cover:

• Accessories (tanks, atomizers, mods, coils, drip tips)
• Damage from dropping or mishandling
• Improper use, fire damage, water damage, juice spillage
• Unauthorized repairs or modifications
• Normal wear and tear
• Missing components

To make a warranty claim:

1. Contact customerservice@42cloudz.ca within 48 hours of delivery
2. Provide photos/description of the issue
3. Ship the product back (customer pays shipping)
4. We'll inspect the product thoroughly

Products may contain manufacturing flaws. We only accept returns/exchanges if this is the main cause of deficiency.

If you receive a defective product:

• Contact us immediately (within 48 hours) at customerservice@42cloudz.ca
• Include photos clearly showing the defect
• Keep all packaging and proof of purchase
• Do not use the defective product

Manufacturing defects are the only accepted reason for returns on consumable products. We'll work quickly to resolve genuine defects, but the item must be inspected to confirm the issue.

Final Sale items cannot be returned under any circumstances. These items will be clearly marked as "FINAL SALE" in the product description. Please review product details carefully before purchasing Final Sale items as all sales are final.

The following items have NO WARRANTY and are sold "as is": Always check the product description - if an item has warranty coverage, it will be clearly stated. Most products on our site do not include warranty.